Experience in CX

We help you build strong and recurring relationships with your clients

6 years raising customer service managers from Barcelona.
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+100 boosted CX teams

We already improved their Customer Experience

customer + technology = customer intelligence

Our Formula

Focused on empowering human teams and tech platforms with good training and modern customer service tools.
1

Automations

Stop losing time with infinite forms or boring emails.

2

Self-Service

Interactive and easy-going FAQs that will automatically resolve customer inquiries.

3

Easy channels

Let them reach you out via usual channels like WhatsApp, Social Media, in-site chat, etc.

Customer service is a profit generator, not an expense. We call everything related to our objective Customer Intelligence.

Their mistakes

What do they offer?

Callcenter

Not interested in empowering their operators nor interested in tech. Their ONLY value proposition is price & Offshore.

Marketing Agency

They create a brand and attracts customers but they are not interested in how those customers are supported.

In-House Team

We see lower performance levels as their agents are not empowered. They have limited knowledge of cutting-edge technological tools.
Avoid these mistakes

How to loose a client?

Slow responses

Brands have to be available to the maximum. The customer has to be served when and where they want and in comfortable conversational channels.

Not listening to the client

The valuable data is what the client says, with that intelligence we can build loyalty and induce other purchases. If we know him in advance we’ll be successful.

Poorly trained service

Support team is now a sales-focused department. Poorly trained operators will lead to a bad impression and a waste a good sales channel.
The 3 T of Customer Intelligence

Team + Tech + Train

Customer service outsourcing

Flexible and pay per use according to sales. Operators with superpowers make the difference. Difficult time shifts and languages ​​tailored to the client and according to their needs.

Tech as the center of the relationship

Cutting-edge technological solutions. A technical layer of intelligence that improves and suggests the answers and conversational channels and self-service centers.

Agent Training School

We always bet on local talent. Training is the only way to outperform what other agents does. Platforms and AI to optimize our agents’ relationships with clients.
OUR PARTNERS

Our tech-stack

Frequently asked questions

Unlike typical call centers that focus on cost and offshore services, we emphasize empowering operators with technology. Unlike marketing agencies that focus on brand creation and customer attraction, we concentrate on supporting those customers effectively.

We know how hard is to acquire a customer hence why we help to prevent issues like slow responses, not listening to the client, and poorly trained service teams. These are key factors that can lead to losing a client. Our service is focused on creating strong and recurring relationships with your clients.

The ‘3 T’ approach stands for Team, Tech, and School.

This includes outsourcing customer service with flexible and sales-oriented operators, using cutting-edge technological solutions, and betting on local talent through an Agent Training School​.

It might vary depending each circumstancy, but it ranges from 1-3 weeks. We’ll get this clear enough in our first call.